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Does CEX Buy Broken Phones

Does CEX Buy Broken Phones? How to Sell Your Broken Phone to CEX

Got a broken phone and wondering if it’s worth anything? You’re not alone. Many of us have had a phone with a cracked screen or other issues, and it’s not always clear what to do next.

One option you might have heard of is selling your phone to CEX, a popular UK retailer that deals in second-hand electronics. But does CEX buy broken phones? That’s what we’re going to explore in this blog post.

We’ll cover everything from the types of damage CEX will accept to how the selling process works, including tips on selling to CeX for cash or vouchers. Whether you’re a regular CEX customer or just looking to make some cash from an old device, this guide is for you. 

Key Takeaways

  • CEX Buys Broken Phones: CEX, a UK-based retailer, buys broken phones based on specific criteria. The condition of the phone affects the price offered.
  • Grading System Determines Value: CEX uses a grading system to categorise phones. Phones in mint condition fetch higher prices than broken ones.
  • Alternatives to CEX: Other UK-based companies like MusicMagpie, Envirofone, and Mazuma Mobile also buy broken phones, offering competitive prices and convenient services.

does cex buy broken phones

What is CEX?

CEX (Complete Entertainment Exchange) is a well-known retail chain that operates in the UK and several other countries. They specialise in buying, selling, and trading a wide variety of second-hand goods, including phones, tablets, consoles, and games. CEX deals with ‘old tech’ such as phones, video games, consoles, and DVDs.

CEX provides a platform for customers to sell their unwanted items and buy pre-owned ones at a lower cost, making it a great place to find a bargain if you’re into tech and gadgets.

CEX isn’t just about providing affordable options; it also promotes sustainability. By encouraging the trade of used items, CEX helps reduce electronic waste and promotes a more eco-friendly way of consuming electronics.

CEX’s Policy on Buying Broken Phones

When it comes to buying broken phones, CEX has specific criteria. They accept phones with certain types of damage, but the condition of the phone significantly impacts the price they offer. 

CEX uses a grading system to assess the physical condition, necessary accessories, and ensure security features are removed before purchase. After CeX receives the broken phones, they test the items, verify the payment, and provide the payment or voucher within a specified timeline.

Grading System at CEX

CEX uses a grading system to categorise the items they buy and sell. This system helps determine the value of your phone:

  • Mint Condition: Phones that are like new with no signs of wear or damage.
  • Grade A: Phones in excellent condition with only minor signs of use.
  • Grade B: Phones showing signs of regular use with minor scratches or cosmetic marks.
  • Grade C: Phones that are fully functional but have significant wear or damage.

cex grades

Selling a Broken Phone to CEX

If your phone is broken, it will likely fall into the Grade C category, provided it’s still functional. CEX does buy phones with cracked screens, as long as the crack does not affect the phone’s functionality. If the phone is completely non-functional, CEX may refuse to buy it.

The prices CEX offers for your phone will depend on its grade. A phone in mint condition will fetch a higher price than a broken one. Damaged items typically receive lower prices, reflecting their condition. Once the phone is sold, the customer can choose between cash or a voucher.

How to Sell Your Broken Phone at CEX

Selling your broken phone at CEX is a straightforward process. Here’s how you can do it:

First, assess the condition of your phone. Determine the extent of the damage. Is the screen cracked but the phone still works? Or is there more significant damage? The condition of your phone will affect the price CEX offers.

Next, you can either visit a CEX store in person or go to the CEX website to start the selling process. If you’re not already a CEX member, you’ll need to create an account, which requires some basic information.

Once you’ve set up your account, you can get a quote for your phone. CEX will provide a price based on the condition and model of your phone. If you’re satisfied with the quote, you can proceed to sell your phone. CEX offers payment in cash or a CEX voucher, which can be used to purchase other items from CEX.

The process may vary slightly depending on whether you’re selling in-store or online. If you’re selling online, you’ll need to ship your phone to CEX, and they offer free delivery. CEX also offers payment through bank transfer for online transactions.

cex sell my phone

Tips for Selling Broken Phones at CEX

Here are some tips to help you get the best deal when selling your broken phone to CEX:

  • Clean Your Phone: Make your phone more appealing by giving it a good clean. While this won’t fix any hardware issues, a clean phone looks better and might help you get a better price.
  • Remove Personal Data: Ensure all your personal data is removed before selling. This includes contacts, messages, photos, and apps. Log out of any accounts and reset the phone to factory settings.
  • Be Honest About the Condition: Clearly state the condition of your phone. If it has a cracked screen, mention this upfront to avoid any disputes.
  • Consider CEX Vouchers: If you shop regularly at CEX, consider taking a voucher as payment. Vouchers typically offer more value than cash.
  • Use a Membership Card: Use a membership card to store vouchers received from trading in items at the store. This ensures the safety of your vouchers in case the receipt or email is lost and provides access to a replacement if needed.

cex sell my phone

Alternatives to CEX for Selling Broken Phones

While CEX is a popular choice for selling broken phones, it’s not the only option available. Depending on your needs and preferences, you might find better deals or more convenient services elsewhere. Here are some notable alternatives in the UK to consider:

sell my phone cex


MusicMagpie is a UK-based company that specialises in buying and recycling used electronics, including broken phones. They offer a simple and straightforward process: you enter the details of your phone on their website, get an instant quote, and send your phone for free using their provided shipping materials.

MusicMagpie offers competitive prices for broken phones, and you can choose to be paid via bank transfer, PayPal, or cheque. The whole process is quick and hassle-free, making it an excellent alternative to CEX.

sell my phone cex


Envirofone is another popular mobile phone recycling company in the UK. They accept broken phones and offer competitive prices. You can get an instant quote online, send your phone for free, and receive payment via bank transfer or cheque. Envirofone also offers a price match promise, ensuring you get the best deal available.

cex sell my phone

Mazuma Mobile

Mazuma Mobile is well-known in the UK for buying used and broken phones. Their process is simple: get a quote online, send your phone for free, and receive payment on the same day they receive your phone. Payments can be made via bank transfer or cheque. Mazuma Mobile is a reliable option if you’re looking for a quick and easy sale.

cex sell my phone

O2 Recycle

O2 Recycle is a recycling program run by the mobile network operator O2. They accept broken phones and offer competitive prices, even for non-O2 customers. You can get an instant quote online and send your phone for free. Payments are typically made via bank transfer within a few days of receiving your phone.

how to sell to cex

Carphone Warehouse Trade-In

Carphone Warehouse offers a trade-in program where you can exchange your broken phone for cash or credit towards a new purchase. They accept a wide range of phone models and conditions. You can get a quote online or in-store, and the process is straightforward. This option is convenient if you’re looking to upgrade your phone while selling the old one.

how to sell to cex

Local Repair Shops

Local repair shops are another alternative for selling your broken phone. Many repair shops buy broken phones to refurbish and resell. This option can be particularly convenient if you have a repair shop nearby and prefer to handle the transaction in person.

Additionally, local shops might offer more personalised service and immediate payment. The downside is that prices can vary significantly between shops, so it’s a good idea to shop around and get multiple quotes.

how to sell to cex

Facebook Marketplace and Local Classifieds

Selling your broken phone on platforms like Facebook Marketplace or local classifieds (such as Gumtree) can be a good option if you prefer to sell locally. You can list your phone with detailed descriptions and photos, set your own price, and negotiate directly with buyers. 

This method can save you from paying fees and shipping costs, and you might find buyers willing to pay more for parts or repair projects. However, be prepared for some negotiation and the need to meet buyers in person.

cex sell my phone

Final Thoughts

Whether your phone has a cracked screen, faulty components, or other issues, it’s worth considering selling it to CEX or one of the alternatives we’ve discussed. Not only can you make some money, but you’ll also help reduce electronic waste. So, don’t let that broken phone gather dust—turn it into cash today!


Does CEX buy broken phones?

Yes, CEX does buy broken phones. However, the price offered depends on the extent of the damage and the functionality of the phone.

What types of broken phones does CEX accept?

CEX accepts phones with cracked screens, cosmetic damage, and minor faults. However, the phone must still be functional. Completely non-functional phones may be refused.

How does CEX grade broken phones?

CEX uses a grading system to categorise phones. A broken phone will typically fall under Grade C, which includes phones that are fully functional but have significant wear or damage.

How can I sell my broken phone to CEX online?

To sell your broken phone online, visit the CEX website, create an account, get a quote, and then ship your phone to CEX using their free delivery service.

Can I get cash for my broken phone at CEX?

Yes, CEX offers payment in cash for broken phones. Alternatively, you can choose to receive a CEX voucher which can be used to purchase other items from CEX.

How much will CEX pay for my broken phone?

The amount CEX pays for a broken phone depends on the phone’s model and its condition. Phones in better condition (even if broken) will fetch higher prices.

What should I do before selling my broken phone to CEX?

Before selling your broken phone to CEX, make sure to remove all personal data, reset the phone to factory settings, and ensure the phone is clean and presentable.

Can I sell a phone with a cracked screen to CEX?

Yes, CEX buys phones with cracked screens as long as the crack does not affect the phone’s functionality. The phone will likely be graded as Grade C.

How long does it take to get paid by CEX for a broken phone?

If you sell your broken phone in-store, you will get paid immediately. For online sales, CEX will pay you once they receive and test the phone, which can take a few days.

Are there alternatives to selling broken phones to CEX?

Yes, you can also consider selling your broken phone on platforms like eBay, using mobile phone recycling companies, or trading in through online trade-in programs. Each option has its own benefits and drawbacks.

Does CEX provide free delivery for selling phones online?

Yes, CEX offers free delivery for shipping your phone to them when you sell online.

Can I sell other broken electronics to CEX?

Yes, CEX buys a variety of broken electronics, including tablets, consoles, and games. The process and grading system are similar to that for phones.

What happens if CEX refuses to buy my broken phone?

If CEX refuses to buy your broken phone, you can explore other options such as selling on eBay, using a recycling company, or taking it to a local repair shop.

How do I get a quote for my broken phone from CEX?

You can get a quote for your broken phone by visiting a CEX store or using the CEX website. You’ll need to provide details about the phone’s model and condition.

Does CEX offer more money for a broken phone if I choose a voucher instead of cash?

Yes, CEX often offers a higher value for your broken phone if you choose to receive payment in the form of a CEX voucher instead of cash. This can be beneficial if you plan to purchase other items from CEX.