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shein return policy

Shein Returns Policy: A Step-by-Step Guide to Hassle-Free Returns

Thinking about sending back your SHEIN order? Good news! SHEIN lets you return items within a big 45-day window. Even better, your first return won’t cost you a penny.

This guide will show you how to start a return, tell you about any fees for returning more than once, and list items you can’t send back. So, you can handle your returns worry-free.

Key Takeaways

  • Generous Return Window: SHEIN offers a 45-day return window, allowing customers ample time to decide if their items are right for them.
  • First Return is Free: SHEIN allows customers to return their first order for free within the 45-day window, making the return process worry-free.
  • Easy Return Process: The return process is straightforward and user-friendly, with SHEIN providing clear instructions on how to return items, even without the original packaging.

can you return to shein

Understanding SHEIN’s Return Policy

Want to return something to SHEIN? First, know the basics. SHEIN lets you return items you haven’t used or damaged within 45 days. They must still have their original tags and hygiene stickers. With 45 days to make up your mind, you’ve got plenty of time to see if your items are right for you.

Starting Your Return with SHEIN

Starting a return with SHEIN is simple. Begin by signing into your SHEIN account and navigate to ‘My Orders’. Here, you’ll see the option ‘Return Item’ next to the same order you want to send back.

Once you’ve opted for a return method, select the products you wish to return and provide a reason for each from the pre-set list of return reasons. This information helps SHEIN improve their service and cater to your needs better, even if you used the guest checkout option.

After detailing your return request, it’s time to print the return label that SHEIN provides, which includes a QR code. Securely attach it to your return package, following the provided packing instructions.

With the package ready and the return label in place, drop it off at the nearest post office or arrange for a pickup as per SHEIN’s instructions. It’s as easy as pie.

shein return policy

Are There Any Costs for SHEIN Returns?

SHEIN cares about its customers and lets you return your first order for free within 45 days of buying it. If something’s wrong, you might get all your money back.

What if you need to return more stuff? After your first free return, SHEIN will ask for a small £2.50 delivery fee. But, you can choose a different way to send it back if you want to, which might cost more. Don’t forget to look out for deals that give you free delivery, they could help you save money.

Which Items Are Excluded From Returns?

While Shien aims to maintain a hassle-free return experience, there are specific products that are not eligible for return due to hygiene considerations. The following items are excluded:

  • Bodysuits
  • Lingerie
  • Sleepwear
  • Swimwear
  • Jewellery
  • Beauty products
  • Certain accessories

Additionally, items that are marked as non-returnable, received as free gifts, or purchased as a final sale are not eligible for return. If an item is part of a bundle, SHEIN requires the entire bundle to be returned to process any returns. So, it’s worth keeping this in mind when making your purchases.

shein returns free

The Timeline for SHEIN Refunds

Once you’ve returned your items, the next question is when you can expect your refund. SHEIN is prompt and processes refunds within 7 business days after receiving the returned items.

The timeframe for receiving your refund, however, depends on the chosen refund method. Here are the estimated refund times:

  • Refund to your SHEIN Wallet: typically available within 24 hours
  • Refund to PayPal or credit cards: usually require 7 to 10 business days
  • Refund to bank or debit cards: can take between 5 to 10 business days or up to a billing cycle

Keep in mind that there may be additional processing time due to transportation delays. If there’s a delay in the refund’s appearance on your bank statement or beyond the expected timeframe, it’s recommended to reach out to SHEIN customer support.

shein return

Handling SHEIN Returns Without Original Packaging

Misplaced the original packaging? Don’t let that dissuade you from making a return. SHEIN allows customers to return items without the original packaging.

To return an item to SHEIN, follow these steps:

  1. Use an alternative package and ensure the return item is secured.
  2. Affix the return label firmly to the package’s exterior.
  3. Remember, there’s no need for receipts when returning items to SHEIN, which can be particularly beneficial if you’ve lost the original packaging.

shein return

Final Thoughts

SHEIN’s return policy is designed with customer convenience at its core. From allowing returns of eligible items within 45 days of purchase to providing a hassle-free return process, SHEIN ensures an easy shopping experience.

Whether you’ve lost the original packaging or are making multiple returns, SHEIN’s return policy has provisions to accommodate your needs. With an understanding of these return policies, online shopping at SHEIN can become an even better experience.

FAQs

Can you return items to Shein?

Yes, you can return items to Shein. Shein’s return policy allows you to make a return within 45 days from the purchase date.

How do I make a return on Shein?

To make a return on Shein, sign into your Shein account. Click the “Start Returns” button, select the item(s) you would like to return, indicate the reasons, and submit. Then, select the return method.

What is the return method on Shein, and do I have to pay a return delivery charge?

Shein offers a free return label for you to use. You can choose either of the following three delivery companies as your return courier: EVRI, 24/7 Inpost lockers, or Royal Mail. If you later decide to return additional items from the same order, £2.50 will be deducted from your refund.

Q4: How do I use the return label or QR code on Shein?

If you choose the return carrier provided by Shein, they will provide a return label or QR code on Shein. You can print the label and attach it to your return package. If you choose the QR code option, you can take your package to the post office or locker location, show the QR code on your phone, and they will print the label for you.

Can I return items purchased as a guest on Shein?

Yes, if you made a purchase as a guest, you can still return items. You would need to create a Shein account using the same email address used during checkout. Once the account is created, you can follow the return process mentioned above.

What condition should the return items be in?

Shein’s return policy states that items must be returned in their original packaging, unused, undamaged, and with all original tags attached. Some items are non-returnable, such as lingerie, swimwear, jewellry, and accessories (except scarves, bags, and mermaid blankets).

How long does it take to get a refund from Shein?

Once Shein has received your return package and confirmed that it meets the return conditions, they will process your refund. The refund will be issued to your Shein wallet if we cannot refund to your original payment method or if you choose the wallet refund method. It usually takes around 7-14 business days for the money to arrive.

What if I have more questions about Shein returns?

If you have more questions about Shein returns, you can log into your Shein account and send a message to their customer service team. They will be able to assist you with any additional returns questions you may have.

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