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How to Use Next’s Returns Policy for Sale Purchases
Purchased something in the Next sale and unsure if you can return it? Whether you shopped in-store or online, this guide explains everything you need to know.
From time limits and refund options to how to return sale or outlet items, here’s a clear explanation to help you manage your returns without any issues.
Whether you’ve changed your mind, bought the wrong size, or found a fault with an item, understanding the process can save time and effort. Here’s how the Next Sale Returns Policy works.
Key Takeaways
- Returning Sale Items to Next: Sale items must be returned within 10 days in their original condition, whether purchased in-store or online.
- Refunds and Late Returns: Items returned on time are refunded to the original payment method, while late returns are issued as eVouchers valid for six months.
- Online Return Options: Choose from courier collection, postal returns, or Evri drop-off points for a convenient way to return online purchases.
How to Return In-Store Purchases
If you purchased an item from a Next store, returning it is easy if you follow the policy.
Keep Your Receipt
A receipt is essential for processing a refund when returning items to a Next store. It serves as proof of purchase and ensures the refund can be issued back to the original payment method. If the card you used isn’t available, the refund will be placed on a Next Gift Card.
Check the Item’s Condition
Items must be returned in their original condition. This means they should be unused, unworn, and include all tags and original packaging. Items that are damaged or used may not be accepted for return.
Lost Your Receipt?
If you’ve lost your receipt, you won’t be eligible for a refund. However, the store may offer an exchange, depending on the circumstances. Speak to a member of staff to discuss your options.
How to Return Sale Items
Returning sale items requires following specific rules that differ slightly from regular purchases.
Timeframe for Sale Purchases
Sale items, including seasonal decorations, must be returned within 10 days of purchase. This shorter timeframe is strictly enforced, so it’s important to act quickly if you need to make a return.
Outlet Store Purchases
Items bought from outlet stores also need to be returned within 10 days and must be unused with all tags intact. Items marked with an orange “I’m Not Perfect” tag are sold as-is and cannot be returned.
How to Return Online Purchases
If you purchased items from the Next website, there are several return options to suit your preference.
Using Courier Collection
Log into your Next account to arrange a courier collection. Select a date, attach the returns label to the parcel, and include the returns note inside. A £2.50 fee applies, which will be deducted from your refund.
Returning by Post
For postal returns, print a returns label from your account or request one by texting “Returns Label” followed by your customer number to 60235. Take the parcel to your nearest Post Office. A £2.50 fee also applies for this service.
Evri ParcelShops or Lockers
Evri ParcelShops and lockers offer another way to return your items. Use the Evri website or app to find your nearest location, then pack your items, attach the label, and drop them off. This method also incurs a £2.50 fee, and lockers are accessible 24/7.
Refunds and Late Returns
Understanding refunds and what happens if you miss the return deadline is essential when returning items to Next.
Refunds for On-Time Returns
If you return your items within the allowed timeframe, the refund will be processed back to the original payment method. For online returns, refunds are usually issued within 10 working days of Next receiving the items.
What Happens with Late Returns?
If items are returned after the return period—28 days for regular purchases or 10 days for sale items—you won’t receive a cash refund. Instead, Next will issue an eVoucher. The voucher is valid for six months and can be used online or in-store.
Faulty Items
Faulty items can be returned at any time, regardless of the standard return conditions. There are no fees for returning faulty items, and you are entitled to a full refund.
Overall
The Next Sale Returns Policy offers flexible solutions for managing your returns, provided the guidelines are adhered to.
Regular items can be returned within 28 days, while sale and outlet purchases require a 10-day return period. Ensuring items remain in their original condition and retaining your receipt will streamline the process.
For online shoppers, options such as courier collection, postal returns, and Evri ParcelShop or locker drop-offs are available. Faulty items can be returned at any time without incurring additional fees.
We hope this guide has clarified the Next returns policy, helping you navigate any return situation with ease and avoid unnecessary complications.
FAQs
How long do I have to return sale items to Next?
Sale items must be returned within 10 days of purchase. This applies to items bought in-store, online, or at outlet stores.
What happens if I don’t have a receipt for my in-store return?
If you don’t have a receipt, you won’t be able to get a refund. However, Next may allow you to exchange the item instead. Speak to a member of staff at the store for assistance.
Are there fees for returning online purchases to Next?
Yes, online returns via courier, post, or Evri drop-offs have a £2.50 fee, which is deducted from your refund. In-store returns are free.
Can sale items purchased online be returned?
Yes, sale items purchased online can be returned, but they must be sent back within 10 days of delivery. Items must be unused and in their original condition with tags attached.
What happens if I return a sale item after 10 days?
If you return a sale item after the 10-day return window, you will not receive a cash refund. Instead, Next will issue an eVoucher, which is valid for six months and can be used online or in-store.
How long does it take to get a refund for online returns?
Refunds for online returns are processed within 10 working days after Next receives the returned items. The refund will be credited to your original payment method.
Can I return faulty sale items to Next?
Yes, faulty sale items can be returned at any time for a full refund. There are no return fees for faulty goods, and you don’t need to meet the usual return conditions.
How do I use an eVoucher issued by Next?
eVouchers can be used both online and in-store. To redeem online, enter the voucher details during checkout. For in-store purchases, present the voucher code at the till.
By following the Next Sale Returns Policy, you’ll have a smooth experience whether you’re returning regular or sale items.